Mishawaka Liberty Mutual transitioning over 200 employees to work from home


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    More than 200 employees will no longer have to show up to work to do their job at a local Liberty Mutual branch.

    The company is transitioning some employees to work from home.

    It's part of a nationwide plan.

    The company says it's to improve the service model and save money.

    The transition has already happened in a couple cities including New Castle, Pennsylvania and Indianapolis, and now, the Mishawaka location is next.

    Inside this Mishawaka Liberty Mutual branch, you'll find 470 employees working hard.

    But that number will soon drop to 240 after the response center employees switch to working from home.

    “We’ve been exploring the way to continuously improve our service models both on the customer service and the claim side,” said Glenn Greenberg, Liberty Mutual PR Representative.

    230 people currently working in customer service at this Mishawaka location will start spending their days working from the comfort of their own home, something many of them already do.

    “Many of the employees in Mishawaka, it’s not foreign to them to work from home now,” said Greenberg.

    The pay and the benefits will remain the same.

    One employee says she doesn't see anything wrong with the transition.

    “I really feel like a lot of companies are moving towards that and I think that’s the way of the future, it’s going to be best for the employees and our customers,” said one employee.

    However, with the transition, 18 positions will be cut.

    Those affected can apply for other positions within the company or take the offered outplacement.

    With 230 employees no longer requiring seats in that building...

    “We will have an excess amount of space that will be marketing the building for sale,” said Greenberg.

    If the building sells, Liberty Mutual will decide where to put the remaining 240 employees still working in the current building.

    “We have no timeline for that so we don’t know if it will be on the market for a short period of time or a long period of time, we don’t know,” said Greenberg.

    Until then, Greeberg says employees will continue providing quality service to all of its customers.

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